Auto Collision

Auto Collision Repair

As a customer you have the right to choose what repair facility is going to repair your vehicle! It is not mandatory that the vehicle should go to one of the insurance companies preferred shops, yes insurance companies have what is called DRP centers which is a Direct Repair Program when the shop works directly with the insurance company on the repairs to your vehicle but that does not mean your vehicle has to be repaired at that facility.

Four main processes for auto collision repair

1: Assist

Arrange for a tow service
Work with insurance company
Review damage and facts of loss

Make Plans for a towing service
Work with the insurance provider
Analyze the loss details and damage

2: Assess

Prewash and disassemble vehicle for additional damage assessment
Create a detailed repair plan
Review repair plan and order parts

Vehicle pre-washing and disassembly for extra damage evaluation
Make a thorough plan for the repairs
Order parts after reviewing the repair schedule

3: Repair

Conduct structural and body repair
Paint and refinish
Conduct quality control inspections
Update on repair status

Perform body and structural repairs
Painting and finishing
Inspections for quality control
A status report on the repairs

4: Deliver

Complete post-repair clean-up, wash and vacuum
Conduct a quality assurance inspection
Finalize paperwork and national warranty
Vehicle delivery in service markets where applicable

Vacuum, wash, and finish all post-repair cleanup
Perform a quality control inspection
Complete the paperwork and national warranty

1: Assessment

The collision shop will assess the damage to the vehicle to determine necessary repairs.

2: Repair

Damaged areas of the vehicle are repaired, including painting and reassembly.

3: Quality Control

The vehicle is inspected to ensure repairs were completed correctly.

4: Detailing

The vehicle is cleaned and detailed before being returned to the owner.

Our Service Includes

24/7 Support

Going the extra mile is what we do. At CARSTAR, you can count on us to help with towing your car, vehicle drop-off and liaising with your insurance company so you don’t experience any more headaches.

We always go above and beyond. You can rely on ECC to take care of your car’s towing, vehicle drop-off, and insurance company communication so you won’t have to deal with any additional hassles.

PROFESSIONAL OPINION

The quality of damage assessment is as important as the quality of repairs. Our expert technicians will carefully evaluate the vehicle for both visible and hidden damage to ensure a correct repair project.

As crucial as quality of repairs is quality of damage assessment. To ensure a successful repair job, our skilled specialists will carefully inspect the vehicles for both obvious and concealed damage.

QUALITY IS EVERYTHING

We take pride in all work we perform, which is why we constantly conduct quality inspection at different stages of the repair process, including quality control and quality assurance inspections.

Since we take pride in every task we complete, we regularly carry out quality checks at various points during the repair procedure, including quality control and quality assurance inspections.

NATIONWIDE WARRANTIES

We offer five year nationwide warranty on qualifying repairs, so you don’t have to worry if you move to a new city or happen to be traveling.

If you move to a new place or happen to be traveling, you won’t have to worry because we offer a five-year nationwide warranty on qualified repairs.

Our Guarantees

State-Of-The-Art Repairs

We guarantee you expertise and professionalism. Using state of the art equipment, our highly trained and experienced technicians will conduct auto body repairs to fix the vehicle’s frame, fenders or doors. At CARSTAR, we provide an expert color matching system to paint and refinish your vehicle after repair.

Full Control

We won’t do anything without you. After damage assessment, you’ll be provided with a detailed repair plan and options, so that you can choose what’s best for you. During the entire process, we will constantly keep you updated with the repair status of your car or any developments.

Excellent Customer Service

We understand the stress and frustration of having your vehicle in the shop, so we will make the process as easy as possible for you and our customer service will always be ready to assist and answer any questions you may have.

no Bureaucracy

The last thing you need after being involved in a collision or having your car damaged is to have to deal with your insurance, or any paperwork for that matter. We will take care of everything for you and guarantee a stressless process.