As a customer you have the right to choose what repair facility is going to repair your vehicle! It is not mandatory that the vehicle should go to one of the insurance companies preferred shops, yes insurance companies have what is called DRP centers which is a Direct Repair Program when the shop works directly with the insurance company on the repairs to your vehicle but that does not mean your vehicle has to be repaired at that facility. At Extreme Custom Collision the owner of the vehicle is our customer not the insurance company; we will do everything we can for the customer to make sure your vehicle is repaired correctly and in a timely manner. That is our dedication to our customers .
Here at Extreme Custom Collision our commitment to our customers is total satisfaction, our attention to detail is the backbone of our business! We are dedicated to making sure every customer’s vehicle is repaired to factory specs. All our technician skills are up to date with industry standards, we go the extra mile for every customer no matter how big or small the repair is. When a vehicle leaves this repair facility it is checked not by one quality control personnel but by everyone. The owner checks every vehicle over, then the general manager, and so on right down to detail shop!
A shops reputation is based on several things quality, repair time, and overall satisfaction our goal is to make sure that every customer is totally satisfied in every way, if for some reason a customer is not we will make it right no exceptions … Having great customer service makes us very proud to do business, it’s not just about fixing cars its about exceeding a customers expectations, earning customers trust and confidence, and providing a pleasant experience for all of our customers.
The work they did on my car, I just couldn’t believe it was the same car I brought into them. They not only met my expectations but far exceeded them! I will be recommending this company to everyone I meet!
I brought my car in after I was at a competitors that gave me a quote, after they started in on the project the quote jumped up another $1000.00! I promptly took my car and came to Extreme Custom Collision after a friend told me about them. They not only did the work for slightly less than my first quote but stood by that number! They are the best!